Shipping policy

Shipping Policy — Mode Rimal

Orders are processed within 2–3 business days (excluding weekends and statutory holidays) after payment is confirmed.
You will receive an email confirmation when your order is processed and again once it has shipped.

Under Québec’s Consumer Protection Act, unless otherwise agreed in writing, all purchases must be delivered within 30 days of the transaction date.
If delivery cannot be completed within this timeframe, you may cancel the order at no cost, and we will issue a full refund.

Shipping costs are clearly disclosed at checkout before payment is completed.
Free standard shipping is offered on all orders of $100 or more (before taxes and after discounts).
Orders under $100 are subject to shipping fees calculated at checkout based on the delivery address, selected service, and package weight/size.
We offer standard and expedited delivery options. Delivery times shown at checkout are estimates provided by carriers and are not guaranteed.
Mode Rimal is not responsible for delays caused by carriers, weather conditions, customs inspections, or other events outside our control.

A tracking number will be provided by email once your order has shipped.
It is your responsibility to ensure the shipping address provided is accurate. We are not liable for lost or misdelivered packages due to incorrect addresses entered at checkout.

Ownership of products and risk of loss transfer to you upon delivery. For shipments requiring a signature, delivery is deemed complete when the carrier confirms receipt at the designated address.

If a shipment is returned to us as undeliverable or refused, you may be responsible for the cost of reshipping.
Initial shipping fees are non-refundable.

Please inspect your package upon delivery.
If items are damaged, missing, or incorrect, contact us at moderimal@gmail.com within 48 hours of delivery. We will investigate and, where applicable, replace the item or issue a refund in compliance with consumer law.

This policy does not limit any rights you may have under the Loi sur la protection du consommateur (Québec).
If there is any inconsistency between this policy and the Act, the Act will prevail.

For any shipping questions, email us at moderimal@gmail.com.